Communication Challenges and Needs in the Multilingual Workplace: The Case of Security Officers in Jababeka Area Indonesia

Modern-time workplaces have become increasingly international and multilingual due to the presence of workers from different ethnicities, languages, cultural backgrounds. Due lack training programs that are mainly focused on developing communication skills, security officers faced challenges in communicating with clients, especially those who work workplaces. This research aims investigate a workplace exploring perceived needs workers. was conducted Jababeka Area Industries Jakarta. The found various by including their occupational standing, limited training, inadequate support system, access resources for learning. realize ultimate goal foreign language is not merely shown correctness perfection, but how messages transferred instructions understood.